Frequently Asked Questions

In our FAQ section, you can find all the information you’re looking for. We’re happy to help.

General

What is The Sentiments Co?

Our Memory Medallion™ is a unique and innovative way to honor and remember your loved ones. It's a durable and weather-resistant medallion, crafted from premium-grade anodized aluminum, which you can place on a gravestone or a personal memorial.

Each medallion includes a QR code that, when scanned with a smartphone, links to a personalised digital profile. This profile allows you to create an interactive tribute, sharing stories, photos/videos, and memories of your loved one, thus preserving their legacy and keeping their memory alive for generations to come.

How to set up my profile?

To set up a The Sentiments Co. profile, scan the QR code on your Medallion™ using your smartphone's camera.

You'll be directed to our website where you can sign up and be guided through the process of setting up a profile.

Simply fill in details about your loved one, including stories, achievements, and photographs

After completing the setup, the information will be linked to your medallion's QR code, making it accessible to anyone who scans it.

Remember, you can update and add to the profile at any time, ensuring the legacy of your loved one continues to evolve.

Is there a subscription fee to keep the profile online?

No! There are no monthly subscriptions or additional fees to keep the profile online. Your purchase at The Sentiments Co includes lifetime hosting of the digital profile. This ensures that your loved one's memories and stories are preserved and accessible for generations to come.

How big is each medallion?

Each Medallion™ is exactly 2" x 2" inches.

What kind of phones can read the medallion QR code?

Since the Medallion™ read through the camera of a phone, this is all that's required. The phone camera must be equipped with a type of lens known as a macro-lens. Many cell phones come with this feature, and nearly all new cell phones have this as standard. One way to tell if your phone has such a lens is to attempt to take a close-up photo of something from a distance of about ten inches. If your phone’s camera can take a clear, in-focus picture of an object from this short distance, then it likely has the macro-lens feature needed for reading medallions.



To be able to read the Medallion™ information right at the Medallion’s location your cell phone will need to be able to connect to the internet in some form. This can be via regular cell phone transmission signal or it can be via Wi-Fi.



The specialized coding of the medallionQR is activated using most any Bar Code scanning application software that is compatible with your phone and most all G3 type phones tend to have this software already installed within their basic features or readily downloadable for free from the phone manufacturer’s website. A variety of Code scanners, such as the ZXing Bar Code scanner, are available for download in locations such as the android and itunes app marketplaces. If you are unable to find a functioning scanner in the app markets, visit your phone manufacturer’s website and download their recommended version of a 2D (two dimensional) Bar Code Reader Application as the Medallion will work using most all standard versions.

For Medallions with personalized covers, what is the best image to use for the cover?

When purchasing a Medallion™ with a personalized cover, you'll be asked to provide us with the image you would like to use. Examples of common images include photographs, and military or religious symbols. Uploaded images will be converted to a grayscale jpg file, and made to fit onto the medallion cover. This means images will be cropped and resized to be a circle no larger than 34.5mm in height and width. For images meant to fill the entire face of the medallion, higher resolutions are preferable for best results. Images that do not meet the minimum size and must be stretched to fill the face of the medallion may lose picture quality as a result.



If you have an order with special instructions, or wish to order multiple Custom Case Medallions with different covers, please contact us for assistance.

Can my family and friends help me to build the Medallion™ story?

Yes. As the owner of the Medallion, you have access to it through your medallionaccount and can control its content. You can ask family and friends to supply you with the information so that you can add it yourself or you can grant them access to the actual medallioneditor to add information on their own. The "Share Editing" feature allows this, and can be seen in your account beside each of your Medallions. This function will allow you to give editing privileges to family or friends whom you wish to assist you in creating the story.



To share editing control to someone, simply click the link in the "Share" column beside the Medallion you wish to share editing control of, and then provide their e-mail address. An email will be sent from medallioninviting the person to create or log into their own account. The Medallion you've shared editing control of will then be accessible from both accounts for editing. This will provide that person access only to the specific Medallion you've given them control of, they will not be able to access any other Medallions in your account without further permission.



This process is demonstrated in our Video Tutorials section under "Sharing Control of your Medallion Story."

How is the Medallion™ installed?

The Medallion™ can be installed on any flat, smooth surface. Once you have selected the location, clean it free of any dirt or other obstructions. Next, simply remove the red paper protecting the adhesive on the back of the Medallion. Once the protective paper is removed, press the Medallion firmly against the surface. Now the Medallion is ready for use.



If you prefer a flush-mount as opposed to the surface-mount described above, your local monument dealer or cemetery office can cut a small hole into the marker in a method similar to how dates are cut into pre-existing monuments. These Medallions have a diameter of 1.375” which is a standard drill bit size for easy installation. The depth of the cut should be 0.375”. Once the circle has been cut, follow the installation directions explained above. The only exception to this is the Small medallion, which has a diameter of 1".

Can I send a link of my Medallion™ story to family or friends?

Yes, simply log-in to your account and click the "View" button beside the Medallion™ you would like to see. This will open the actual view of your Medallion™ in a new web browser page. Simply copy the unique web address from the address bar at the top of your browser and paste it into an email, text message, etc. and send. The recipient can click the link and view the medallionas it will appear when read in-person.



You can also post a completed Medallion™ story on websites such as Twitter and Facebook, or easily send the story by E-mail through your user control panel. This process is demonstrated in our Video Tutorials section under "Publishing your Medallion Story."

What can I do if I am having difficulty reading a medallion QR Code?

The amount and direction of light in the reading environment can greatly influence results. Ambient light often produces more favorable results than overhead indoor lighting. If large sections of the QR code are too dark or have a bright glare, it will not be easily readable. 85% of the barcode must be read for the information to be delivered. Please ensure that dark shadows aren't covering up the outside edges of the barcode.

The barcode's details need to be clearly visible. Avoid zooming in too closely, or reading from too far away. Holding the phone very close to the medallion is not necessarily the best way to get the code to read. A distance of 4 to 6 inches is ideal for many phones, but will vary between devices.

There are many barcode reading applications freely available on the iPhone and Android markets with various features; find the one that works well for your device. We recommend the ZXing Barcode Scanner, or the i-nigma Reader.

If all else fails, an effective solution is to use a digital camera (or smartphone with a powerful camera) to take a high-resolution picture of the QR Code. It is then possible to scan the code off of the image taken rather than the medallion.

What is the return policy?
What is your Lifetime Warranty?
What payments do you accept?

We accept secure payments for customers via Credit Cards, Debit Cards & PayPal.

Setting Up Your Medallion

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Shipping

How long does shipping take? Where do you ship from?

We ship from our warehouse in New Jersey. Shipping varies based on the method you choose, but typically within 1 week from ordering, from anywhere in the US, you will get your order!

Do you ship internationally?

We plan to start shipping internationally in 2024!

Tag Features

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